How to Choose A Hard Drive Recovery Service

choosing a data recovery serviceWe live in a digital age. Fewer people turn to pen and paper to take notes or to write letters. If you’re like pretty much everyone, you’re probably reading this off the screen of an electronic device such as a smartphone, tablet or laptop.

Meanwhile, hand-held cameras have been replaced by the camera on your smart phone. Most albums are digital and the coming generation isn’t going to know what a CD is, let alone a cassette tape. We download and upload files daily. We like, share and tweet by the swipe of a finger.

While this may be the case, we need to be careful with our information. By storing all our documents, videos, music and photos on a hard drive we run the risk of losing it all immediately. Aside from backing up your information to an external hard drive every so often (you really should schedule a time once a week that you do this), it is important to realize that you may one day need the services of a hard drive recovery company like Hard Drive Recovery Group.

Hard drive failures can be caused by either physical or logistical reasons. Physical failures are when something is actually wrong with the drive itself, such as in the case of a damaged hard drive. Perhaps a piece is broken. The heads could be off balance.

These physical failures can only be repaired by removing the hard drive itself and either replacing the disk itself (which doesn’t really correct the issue of recovering your data) or fixing the problem itself.

Logic failures are when software within the hard drive is malfunctioning. Perhaps the partition information is corrupted or some code has been altered. These issues can often be fixed remotely by a professional and do not necessarily mean that your hard drive needs to be removed.

Don’t Be A Hard Drive Failure Victim

If you find yourself the victim of hard drive failure, there are a few things you should know when you are looking for a repair service. Yes, there are a few videos online that can teach you how to repair most issues on your own (we won’t recommend one, however, as they are truly “at your own risk” items).

If you aren’t technical or don’t have confidence in your skills, you will need to hire someone to repair your hard drive. If you value your data at all, of course, you’ll want to do the same.

The first thing you want to look at is customer service. You want to ensure that whoever you get when you call, e-mail or online chat with is going to treat you with respect. Not many data recovery services offer 24/7 customer support, but HDRG does. This is great if your hard drive fails at 3:00am or if you want to check in on how the repairs are going.

Estimates Rule The Day

Another important factor in choosing your hard drive recovery service is getting an estimate. Many services will tell you where to ship your hard drive for inspection before they even give you a price quote. Once reviewed, they will provide you with an itemized estimate that will tell you in great detail exactly what needs to be repaired, how long it will take and how much it will cost. This can lead to some rather shifty operators charging you far more than may be necessary.

This is why Hard Drive Recovery Group offers free telephone estimates. We do this every single day, and have recovered drives from pretty much every kind of failure, so there’s very little we haven’t seen. We explain our pricing rates here.

Security Is Paramount

Finally, you will want to check the security of the facility that will be conducting the repairs. The best services have a secure location with key card access. Some will have live video feed so that you can check in on the status of the clean room where your repairs are taking place.

Many of them will have physical security guards that provide 24/7 human security. You don’t want your information disappearing because a shop doesn’t properly consider security.

If you find yourself in a situation where you need to connect with a hard drive recovery service, keep your wits about you. It’s a strange landscape out there, and there are some dubious operators.

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