The Hard Drive Recovery Process

Once you have called us and consulted with one of our data recovery technicians, we request that you ship your device as soon as possible. Once we receive your hard drive or media, we will log it into our system and queue it for immediate hard drive recovery. We will then call you with any further issues your hard drive or media may be encountering that may be different than that of our original phone consultation. Usually this is not necessary.

Recovering Your Data
Once we are ready to proceed, we will effectively "clone" your hard drive or media, so that the integrity of your data is never at risk. We perform all data recovery procedures on a sector-by-sector basis on a duplicate of your original drive. We then queue your media or drive for full restoration. If you have specifically requested expedited service, we will automatically place it at the front of the production queue.

Data Security
Data security is a key facet of the data recovery service process. We regard it is one of our most critical responsibilities. For clients that specifically request it, we can sign non-disclosure agreements. But, understand that with or without an agreement, your data is completely secure.

Returning Your Data To You
If we determine that your hard drive is not only repairable, but will remain in a repaired state, we will return your data on the original, repaired drive. In cases of media data recovery, we will usually copy your data to a CD-R, Zip or Jaz cartridge or tape media, depending upon the original format. If we determine that your original drive cannot be repaired, we can return your recovered data in a number of ways, including copying it to a new hard drive, or two almost any portable media you request (as long as that media is publicly available).

Safeguards
As a courtesy to our customers, we always keep a copy of your data on hand for 10 business days to ensure you can successfully reinstall the data. Once you inform us that your data has been successfully reinstalled, we will purge it from our secure storage facilities.

If you have any questions or concerns, please contact us here, or request a flat rate pricing quote here.