Frequently Asked Questions
Q: What are the typical causes of Data Loss?
A: Data loss may result from one or more of the following:
electro-mechanical failure, natural disaster, computer virus, data corruption
or human error. Most forms of data loss can be recovered from.
Q: My computer is reporting "Sector Not Found.
Error Reading Drive". Should I run a chkdsk.exe or scandisk.exe?
A: First, attempt to boot the computer from a
bootable floppy disk or CD-Rom. If the computer does boot, attempt to
access the hard drive you are encountering issues with. If the computer
boots, attempt to access the hard drive in question. If, once you have
booted up, you discover the drive or media is accessible, attempt to back
it up to another device immediately. If the computer does not boot, or
the drive remains inaccessible, you should seek professional help. Do
NOT RUN utility programs on the drives in question. Also, do not use backup
programs to attempt to save the data. These programs may add or write
files to your damaged hard drive, which may make data unrecoverable.
Q: My drive is making a strange noise. Is it alright
for me to open it up to see what is going on?
A: A definite no! In order to properly, safely open a
hard drive, you must be in a "clean room" and have full knowledge
of the drive's mechanics. If you do not have this knowledge, you may either
destroy your data to a point where it will be unrecoverable, or else nullify
your drive manufacturer's warranty.
Q: Are disk utilities good for recovering lost files?
A: Not usually. In fact, more data is lost in North America
each year to disk repair utilities than to actual computer failure or
natural disaster. This is because trying to retrieve data using improper
procedures or techniques can make a bad situation even worse, resulting
in a more labor intensive recovery process.
Q: The partition has been deleted from my hard drive.
What should I do?
Q:How can I prevent future data loss?
A: In this case, resist using utility programs, as they
may not always provide satisfactory results. If the condition is an "As-Failed"
condition, you can usually recover your data with the entire directory
structure intact. It is critical, however, that you do not run utility
programs, install new programs or attempt to save data onto the affected
drive. This could make recovery very difficult.
A: In a word, Backup. Backing up your data is the best
way to prevent critical data loss, and can be performed in a number of different
ways. Currently, there are a number of reliable back-up systems, including
CD-RW, RAID 5, disk mirroring, DAT and DLT tape drives and server replication.
Each system should have a backup of some kind, with the choice being a balance
between budget and value of data.
Also remember that backing up is more than just making
the backup. You should also remember to perform test restores to ensure
the integrity of your backup data. We also recommend that if you are using
tape cartridge or Zip type disks, to not re use them for longer than six
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