Packaging Instructions for Data Recovery
Correctly packaging your media or device is a critical
part of ensuring your data will be properly recovered. If you have any
questions about packaging your device that are not answered here, we invite
you to contact us here. Otherwise,
please consider these tips:
- If possible, remove the media from your computer;
get expert help if you find you cannot remove it yourself.
- Be sure to bubble wrap any hard drive, tape, floppy,
Jaz, ZIP, optical, flashcard, or microdrive you send us. Remember: this
equipment is usually very sensitive to shock and other damage. Never
be afraid to "overpackage" your media.
Electrostatic Discharge (ESD), which is often
called "static electricity", is the shock we receive after walking
across a carpet. However, in a technical environment, ESD can gravely
harm your media or data devices. What this means is either sudden catastrophic
failure, or latent failure in which gradual degradation occurs over time,
causing an eventual failure.
To Avoid ESD:
If you don't have the original packaging for your hard drive, simply
follow these directions:
- Before moving your computer, hard drive or other
component, discharge any personal static electricity build up by touching
a grounded metal object, such as a plugged-in computer chassis.
- Secondly, handle a hard disk drive delicately, and
pick it up by the sides. Try not to touch the top or bottom of the drive
- If you have the original packaging for your hard
drive, ship it to us in that original packaging.
1. Wrap media in an anti static bag or similar material.
2. Use a box at least twice the size of the media or device, so that
the media can be suspended in the middle of the package. As an example,
we recommend a minimum of two inches of insulation around a two pound
3. Pack securely with foam, bubble wrap, or crumpled-up newspaper so
the device will not move from the middle of the box.
4. Proper packaging is even more critical if you are sending a computer,
laptop or PDA device. Proper protection and cushioning is not only essential
for the protection of the data, but for the device itself. Consider
using at least six inches of insulation for such devices, with more
insulation required for heavier weights.
When you send us your media or drive, ensure you clearly
label your package as FRAGILE, and don't forget to include the completed
and signed request form.
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